Submitting a complaint about statutory social insurance

If you lodge a complaint about statutory social insurance institutions with the competent supervisory authority, it will investigate the conduct of the insurance institution for potential violations of the law as part of its legal supervision and work to rectify them.

By lodging a complaint, you can have potential legal violations on the part of the statutory social insurance institution investigated by the competent supervisory authority. The supervisory authority is legally authorized to request all necessary documents from the statutory social insurance institution and to examine them for legal violations. If an infringement of the law is found, this must be rectified by the statutory social insurance institution. You will receive a letter from the supervisory authority about the result of the examination.

Hessian Ministry for Family Affairs, Senior Citizens, Sport, Health and Care (insofar as the Hessian Ministry for Family Affairs, Senior Citizens, Sport, Health and Care supervises the body concerned)

None. However, a written description of the facts is useful.

Upon receipt of your complaint by the competent supervisory authority, you will first receive a confirmation.

If necessary, the social insurance institution concerned will then be asked to comment on your complaint.

The supervisory authority will then check the statement and all associated documents for legal violations. Once the supervisory review has been completed, you will receive a reply with the results of the review.

The duration of processing depends on the scope and complexity of the individual case. It is expected to take at least four to six weeks.

Fee free of charge

The examination of the complaint does not constitute legal advice and does not replace an objection or a complaint.

The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action following a complaint.

If there is a violation of the law, the competent supervisory authority will work to ensure that this is rectified by the statutory social insurance institution. However, the supervisory authority cannot make any decisions in place of the social insurance institution.

If the complainant seeks a change in the law, he/she must contact the responsible federal ministry directly.

If the statutory social insurance institution covers more than three federal states, the Federal Social Security Office is responsible. If this is not the case, it is usually the respective state's Ministry of Social Affairs.