As a provider of postal services, notify the Federal Network Agency of operational changes
If your company is entered in the digital directory of postal service providers at the Federal Network Agency, you must report any operational changes.
Description
Since July 19, 2024, the Federal Network Agency has maintained a digital directory of postal service providers (Postal Service Provider Directory).
As a provider of postal services, you are obliged to notify the Federal Network Agency immediately of any changes to information on natural or legal persons, the type or area of activity and contractual relationships. The Federal Network Agency can use this information to update the digital provider directory on an ongoing basis.
Online service
Report changes to your activity as a provider of postal services online and have them entered in the digital provider directory
Description
Use this service online
Trust level
You need an account with password to use this online service (trust level: low).
further information on the level of trust for online services
Identification
- electronic identification using national eID means - identity card
- electronic identification using national eID means – software certificate
- electronic identification using national eID means – user name/password
- electronic identification using notified eID means of other EU member states
Contact person
Bundesnetzagentur für Elektrizität, Gas Telekommunikation, Post und Eisenbahnen - Referat 314
Address
address
Opening hours
Servicezeiten - Hotline: Montag 08:00 - 11:00 Uhr Dienstag 13:00 - 15:00 Uhr Mittwoch 08:00 - 10:00 Uhr Donnerstag 13:00 - 15:00 Uhr
Contact
telephone: +49 228 14-2160
Internet
Required documents
- You do not need to submit any documents for a change notification.
Prerequisites
- You provide postal services.
- You are entered in the digital provider directory.
Basis for legal action
- § 4 Postgesetz (PostG)
- Verordnung (EU) 2018/644 des Europäischen Parlaments und des Rates vom 18. April 2018 über grenzüberschreitende Paketzustelldienste
- Durchführungsverordnung (EU) 2018/1263 der Kommission vom 20. September 2018 zur Erstellung der Formulare für die Übermittlung von Informationen durch Paketzustelldienstanbieter
Legal remedy
No legal remedies are provided for.
Procedure
- If your details as a natural or legal person, type or area of activity or contractual relationships as a provider of postal services change, you must inform the Federal Network Agency immediately. The Federal Network Agency will then update the information in the digital provider directory.
- You report the change online in the same way as the entry in the provider directory.
Deadlines
You must notify the Federal Network Agency immediately of any changes in the provision of postal services.
Processing time
The Federal Network Agency will immediately check the notification of changes to information on natural or legal persons, the type or area of activity and contractual relationships as a provider of postal services. They will then be taken into account accordingly in the digital provider directory.
Costs
There is a fee for reporting changes in the provider directory.
Further Information
Area of validity
Germany-wide
Official approval
Officially approved by Federal Ministry for Economic Affairs and Energy (BMWE) on 01.12.2025
Keywords
Parcel shipment, Parcel transportation, Digital provider directory Post, Postal service