Distance/off-premises selling: informing consumers, contractzs and withdrawal, delivery of goods

You can find out here which requirements and rules must be considered with regard to contracts with consumers and distance selling under EU law.

Consumer contracts and guarantees

Contracts with consumers

When you sign contracts with consumers, you need to respect EU and national fairness and transparency requirements, and make sure your contracts don't include unfair terms. Find out how to ensure your business is consumer law ready.

Consumer guarantees

Check your after-sale responsibilities for consumer contracts and obligations to your customers, such as the 14-day cooling-off period when selling online, off-premises or at a distance. Read about the legal guarantees and warranties in each EU country.

E-commerce, distance and off-premises selling

There are specific rules you need to follow when selling to the final consumer that you don't meet face-to-face (as long as certain conditions are met). For example, information should be provided clearly and in writing and your customers can withdraw from the contract within 14 days - without any penalty and without having to give any reason.

The Your Europe Portal provides comprehensive information for citizens and businesses.

• Dealing with customers
• Consumer contracts and guarantees
• E-commerce, distance and off-premises selling