EU-PATIENTEN.DE
The National Contact Point for Cross-Border Healthcare, EU-PATIENTEN.DE, is there to answer your questions about cross-border healthcare free of charge and in a competitively neutral way.
Description
- Description of the different ways of receiving treatment in terms of cross-border healthcare.
- Information to patients on the rights and obligations of those concerned in the field of cross-border healthcare.
- Demonstration of how the competent health insurance bodies assume the costs.
- Explanation of the various pros and cons when considering several variations/bases of claim.
- Clarification of invoices.
Contact person
Deutsche Verbindungsstelle Krankenversicherung - Ausland - Deutsche Verbindungsstelle Krankenversicherung - Ausland, Nationale Kontaktstelle für die Grenzüberschreitende Gesundheitsversorgung
Address
address
Contact
fax: +49 228 9530-801
telephone: +49 228 9530-800
telephone: +49 228 9530-802
e-mail: info@eu-patienten.de
Deadlines
We have no deadlines. However, it may be that a deadline must be met, e.g.
- to apply for a service
- to object to a refusal by the sickness insurance fund to meet costs
Processing time
normally two working days
Costs
none
Notes (specifics)
Available languages: English and when answering by phone, Spanish and French also possible.
Further Information
You can find further information at EU-PATIENTEN
Area of validity
Germany-wide
Official approval
Officially approved by Nationale Kontaktstelle für die grenzüberschreitende Gesundheitsversorgung on 28.04.2023
Keywords
medical error, reimbursement of expenses abroad, sickness insurance cover abroad, Illness abroad, patients rights, European Health Insurance Card, S2, having prescriptions from abroad made up, rare illness, EHIC, illness whilst on leave, illness whilst on leave abroad, finding a doctor, treatment approach, EKUZ, Europäische Krankenversicherungskarte, treatment abroad, having prescriptions made up abroad