Buying goods, digital content or services (including financial services) from another Member State, online or in person

Learn more about your consumer rights when you buy goods and services in the EU.

Shopping

When buying goods and services anywhere in the EU you have the same consumer rights concerning:

• Contract information
• Pricing and payments
• VAT - Value Added Tax
• Shipping and delivery
• Guarantees and returns

The Your Europe Portal provides comprehensive information for citizens and businesses.

Your rights when shopping - an interactive tool to help you understand your rights when shopping in the EU.

This Assistance Service supports you in exercising your rights and fulfilling your duties in the European internal market.

• European Consumer Centre Germany