Services and information on the topic: Consumer protection
As a consumer, you want to take part in business transactions without endangering your health or your economic interests. Consumer protection shields you from dangers that you would not be able to detect yourself, such as food safety and product safety issues.
- Auskunft auf schriftliche bzw. mündliche Anfragen der Öffentlichkeit an das Luftfahrt-Bundesamt ErteilungOnline service availableContact person available
- Reporting violations of the rights of disabled persons and persons with reduced mobility when traveling by airOnline service availableContact person available
- Applying for exemptions in accordance with the German Food and Feed CodeOnline service availableContact person available
- Complain to the Federal Network Agency about postal and parcel service providersOnline service availableContact person available
- Complaint about advertising
- Consumer Information ActContact person available
- Equipment and product safety, consumer protection in the non-food sector (toys; Electrical appliances, machinery, etc.)Contact person available
- File a complaint for violation of the provisions of the Geoblocking RegulationOnline service availableContact person available
- Food (market surveillance)Contact person available
- Food and feed control - Reporting self-monitoring results on dioxins and PCBsContact person available
- Food monitoring - Consumer complaintContact person available
- Lodging a complaint against financial service providersOnline service availableContact person available
- Meldung von nicht-konformen elektromagnetischen Geräten EntgegennahmeOnline service availableContact person available
- Meldung von nicht-konformen Funkanlagen EntgegennahmeOnline service availableContact person available
- Monitor feed qualityContact person available
- Poultry production
- Report undesirable effects and damage to health with cosmeticsOnline service availableContact person available
- Request arbitration in the event of a dispute with a postal service providerOnline service availableContact person available
- Request arbitration in the event of a dispute with a telecommunications providerOnline service availableContact person available
- Submitting complaints and inquiries in the area of telecommunicationsContact person available
- Verbraucherbeschwerden über Annullierung, Verspätung, Nichtbeförderung, Herab-/Höherstufung EntgegennahmeOnline service availableContact person available
- Have errors in your stored personal data corrected in accordance with the General Data Protection Regulation (GDPR)Online service availableContact person available
- Have personal data deleted in accordance with the General Data Protection Regulation (GDPR)Online service availableContact person available
- Object to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR)Online service availableContact person available
- Processing of personal data Deletion
- Processing of personal data Information
- Processing of personal data Objection check
- Processing of personal data Receipt of withdrawal of consent for stored data
- Processing of personal data Rectification
- Requesting information about stored personal data from federal authorities in accordance with the General Data Protection Regulation (GDPR)Online service availableContact person available
- Restrict the processing of your personal data in accordance with the General Data Protection Regulation (GDPR)Online service availableContact person available
- Withdraw consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR)Online service availableContact person available
- Buying goods, digital content or services (including financial services) from another Member State, online or in personContact person available
- Connection to household utilitiesContact person available
- Consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensationContact person available
- Data protection and online privacyContact person available
- Holding a bank account in another Member StateContact person available
- Payments, transfers and chequesContact person available
- Renting a motor vehicleContact person available
- Safety and security of consumer productsContact person available