Service-Hotline zum Personalausweis und zur Online-Ausweisfunktion
Opening hours
Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Wednesday 08:00 - 17:00 Thursday 08:00 - 17:00 Friday 08:00 - 15:00 Chargeable: 0.039 EUR per minute from a German landline, maximum 0.42 EUR per minute from a German mobile phone.
Contact
e-mail: eID_buergerkommunikation@bmi.bund.de
telephone: +49 301 86812-3333
Internet
Responsible for
Saxony-Anhalt
- Activate ID card with online ID function
- Apply for a new ID card due to expiry of validity
- Apply for a new ID card due to theft
- Apply for a new ID card if you lose it
- Apply for a new identity card due to change of name on marriage
- Apply for a new identity card due to name change after divorce
- Apply for a temporary identity card
- Apply for an identity card as a person under 16
- Apply for identity card because of other name change
- Applying for an ID card for the first time
Further information
Chargeable: EUR 0.39 per minute from a German landline, maximum EUR 0.42 per minute from a German mobile network