special numbers; Citizens' telephone "Military flight operations"

The Citizens' Helpline "Aircraft Noise from Bundeswehr Aircraft" of the Federal Ministry of Defence (BMVg) provides information about military aircraft operations in the Federal Republic of Germany.

You can contact the Air Force directly with your concerns, wishes or complaints about military flight operations.

As a central point of contact, the staff of the Flight Operations and Information Centre answer questions on the subject of aircraft noise and low-level flight. In addition, you will receive information about upcoming Bundeswehr flight operations, as well as Allied flight operations in the airspace of the Federal Republic of Germany in your area.

Air Force Support Units Command

Bundeswehr Air Operations Group

Flight Operations and Information Centre

Air Force Barracks Cologne-Wahn 525/22

51127 Cologne

E-mail: fliz@bundeswehr.org

Fax: +49 2203 908 2776

Citizens' Helpline - Military Flight Operations

Tel.: +49 800 8 620 730

Reachability:

Mon 08:00 - 17:00

Tue 08:00 - 17:00

Wed 08:00 - 17:00

Thu 08:00 - 17:00

Fri 08:00 - 12:30

Outside these hours, as well as on weekends and national holidays, an answering machine is switched on, on which you can leave your telephone number if you wish to be called back.

The number is toll-free.

In case you prefer to contact us in writing, you can also submit your questions by mail, fax or e-mail.

For more detailed inquiries or complaints, submission by e-mail is recommended. Particularly in the case of complaints about military flight movements, the following information is required for an investigation:

• Location of the flight movement (address)
• Date
• Time
• Short description of the event
• Your inquiry/complaint
• Your address