Uniform authority number 115
Description
The 115 will provide you with answers to the most frequently asked questions by the authorities. It does not matter which authority, administrative level or responsibility is affected. For example:
- I bought a new car, when does the registration office open?
- Where can I apply for my new ID card?
- How can I apply for BAföG?
- Where can I obtain information from the population register?
- How do I register a business?
The goal of 115 is to answer your questions at the first contact. If this is not possible, you will receive a response within 24 hours during service hours, depending on your wishes by e-mail, fax or callback. This is guaranteed by the 115 service promise.
The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. Most inquiries can be answered immediately, so you don't have to contact the administration a second time with the same request. Unnecessary visits to the authorities are avoided.
For deaf and hearing-impaired people, 115 can be reached via a sign telephone.
Online services
Alternatively, please enter a location or postcode in the City / Location input field to see the responsible online service in this section
Contact point
Authority number 115
Tel.: 115
Writing phone: +49 30 -221911-016
ISDN videophone: +49 30 -188080-805
Sign telephone: 115@gebaerdentelefon.d115.de
Mon.: 08:00 a.m. - 06:00 p.m.
Tue.: 08:00 a.m. - 06:00 p.m.
Wed.: 08:00 a.m. - 06:00 p.m.
Thursday: 08:00 a.m. - 06:00 p.m.
Friday: 08:00 a.m. - 06:00 p.m.
Product management of the IT Planning Council product authority number 115 (since 01.01.2023):
Product Management 115
FITKO (Federal IT Cooperation)
Zum Gottschalkhof 3
60594 Frankfurt am Main
E-mail: 115@fitko.de
Contact person
Please enter a location or postcode in the City / Location input field to see the responsible contact person
Required documents
None
Prerequisites
None
Processing time
Inquiries are regularly answered immediately. If this is not possible, feedback will be sent within 24 hours during service hours.
Costs
The 115 is usually available at the landline rate and is included in many flat rates.
Notes (specifics)
The 115 is a general information on services provided by the administration. It is not possible to provide information on ongoing administrative proceedings or legal advice.
Bemerkungen
Each administration decides for itself whether to participate in 115.
Further information:
Area of validity
Hesse
Keywords
Service number, Citizen service, Citizens' hotline, D115, Service telephone, Administrative modernization, Telephone