Special telephone numbers; hotline of the Central Allowance Office for Retirement Assets (ZfA) of the German Pension Insurance (Deutsche Rentenversicherung)

The hotline staff provide general information on allowance-subsidised old-age provision, ("Riester pension"). This concerns general and technical questions on private old-age provision, in particular:

• on the old-age provision contract
• on allowance eligibility and allowance calculation,
• the German Home Pensions Act (Wohnriester) and
• pension equalisation, etc.

Furthermore, the ZfA provides general information on procedures (e.g. the granting of allowances or the reclaiming of allowances in the case of review procedures or so-called harmful use).

The ZfA cannot and may not provide specific advice on individual cases. This includes individual questions about the "best product" or the "best provider".

German Federal Pension Insurance
Central Allowance Office for Retirement Assets
10868 Berlin

Phone: +49 3381 21222324
Fax: +49 3381 21223300
E-Mail: Zulagenstelle@DRV-Bund.de

Opening hours
Mon 08:00 - 17:00
Tue 08:00 - 17:00
Wed 08:00 - 17:00
Thu 08:00 - 17:00
Fri 08:00 - 15:00

German Federal Pension Insurance
Central Allowance Office for Retirement Assets
10868 Berlin

Phone: +49 3381 21222324
Fax: +49 3381 21223300
E-Mail: Zulagenstelle@DRV-Bund.de

Opening hours
Mon 08:00 - 17:00
Tue 08:00 - 17:00
Wed 08:00 - 17:00
Thu 08:00 - 17:00
Fri 08:00 - 15:00

Allowance number (e.g. XX XXXXXX X XXX)

none

Consultancy costs: none

Advice in individual cases is provided by providers of the pension product (e.g. banks, insurance companies, building societies, investment funds). Fees may be charged for advice provided by consumer centres or other independent institutions.

The ZfA forwards notifications of the pension notification procedure to the competent tax authorities. The ZfA cannot provide information on pension insurance issues. For data protection reasons, it is not possible to access the pension insurance's EDP procedures. Information regarding the notification content can only be provided by the submitting institutions, regarding the taxable income only by the tax offices.