Violence against women helpline

The nationwide helpline "Violence against Women" on the toll-free number 08000 116 016 provides initial and crisis support. In the event of violence against women, advice and help is available around the clock, seven days a week, anonymously, in a total of 18 languages, barrier-free.

If you are a woman affected by physical or psychological violence, the helpline offers you free initial advice and information on possible help. The helpline is aimed in particular at

• Women who are affected or threatened by violence,
• People from the social environment of women who are affected or threatened by violence,
• People who are confronted with violence against women in the course of their professional or voluntary work, e.g. counseling, support or intervention.

The help hotline is barrier-free and multilingual. You will receive telephone advice, information and, if necessary, referral to local support facilities by qualified female specialists. Help is anonymous and confidential and is also offered by e-mail and chat. Advice is also available in German sign language.

Responsibility lies with the Federal Office for Family Affairs and Civil Society Tasks.

You can reach the helpline on the free number 116 016 around the clock, even at weekends and on public holidays - 365 days a year.

You can also get advice by email, chat or in sign language on the websitehttps://www.hilfetelefon.de/das-hilfetelefon/beratung/e-mail-beratung.html.

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However, important things that can be helpful in an escape are:

• ID cards, passports, health insurance cards of oneself and the children,

• birth and marriage certificates,

• Account documents, check cards, money,

• Rental contract, employment contract, notices from the employment and social welfare office, pension insurance,

• custody decisions,

• required medications, medical certificates,
• Children's clothes, hygiene products, school supplies and toys, personal letters or records.

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