Submit a request for conciliation to the Energy Ombudsman

The supply of electricity and gas is subject to a wide range of legal and technical requirements. This can lead to differences of opinion between energy suppliers and customers. To save you a time-consuming and expensive legal dispute, the Energy Conciliation Board will intervene as a mediator on request.

TIP: Disagreements can often be resolved through direct contact with the energy supplier, so contact the supply company first before submitting an application for arbitration.

Please contact the Schlichtungsstelle Energie e. V..

• written request for conciliation
• Documents necessary for the understanding of the request.
   

• Complaints about energy supply
• unsuccessful complaint to the water supplier concerned

The dispute must not have been otherwise pending (for example, in court) or has already been dealt with conclusively.

• If possible, use the online form provided for your request for conciliation:
• Complete the online form and attach meaningful documents as electronic copies. You can also send an informal letter with the details of the complaint and relevant attachments by e-mail, fax or post to the conciliation body.
• The Ombudsman's Office will examine your application and inform you about the next steps.

TIP: Provide precise information about your concern and the reason for your complaint, making it easier to assess the subject matter of the dispute.

If the conciliation procedure is permissible, the ombudsperson asks your energy supplier to comment and investigates the facts. You and the utility will receive a written proposal for a solution.

NOTE: The Ombudsperson's recommendation is not legally binding.

• Deadline for the written statement of the energy supplier: 2 weeks after request by the arbitration board
• Consent to amicable solution: within 4 weeks of receipt of the recommendation
• Duration of proceedings: The conciliation should be concluded within 3 months.
   

The arbitration procedure is basically free of charge for you. However, a legally prescribed fee is required if the conciliation body is obviously called upon abusively.