European Consumer Centre Germany
The European Consumer Centre (ECC) Germany is your contact point if you have any questions about your rights in Europe or have a dispute with a company based in another EU country, Iceland or Norway. We will help all consumers free of charge.
Description
We are your first contact point for consumers with cross-border issues and will help traders from another EU country with problems free of charge.
You are not sure how to recognise a reliable online shop on the internet? You do not really know what to look out for when buying a car in another EU country?
Or you have difficulties with a company based in another EU country are unable to solve the problem on your own, e.g. in the case of a delayed flight or problems with an online shop?
We are happy to advise and inform you about your consumer rights in the EU.
As part of the European Consumer Centres Network (ECC Net), we can help you exercise your consumer rights throughout the European Single Market.
Competent office
Europäisches Verbraucherzentrum Deutschland
Contact person
Zentrum für Europäischen Verbraucherschutz e. V.
Address
address
Opening hours
By phone Tuesday 09:00 - 12:00, 13:00 - 17:00 Wednesday 09:00 - 12:00, 13:00 - 17:00 Thursday 09:00 - 12:00, 13:00 - 17:00
Contact
Internet
Deadlines
No deadlines
Processing time
Inquiries will be answered within 10 working days.
Costs
None
Notes (specifics)
Available languages: German, English and French
Further Information
Area of validity
Germany-wide
Official approval
Officially approved by European Consumer Centre Germany on 28.04.2023
Keywords
Online gambling, Fraud, Flight-Right, Car rental, Cancellation, Supposed inheritance, Accident insurance, Guarantee, Gaming, Retailer, Car registration, Airline, Loot boxes, Subscription traps, Train delay, Travelling, Roaming, Bus journeys, refund, sales, ECC-Net, Passenger rights, Mobile phone abroad, Purchasing, Credit fraud, Warranty, ECC, Abroad, Baggage loss, complaint, Time-sharing, Abroad, Sample letter, Right of return, Flight delay, Consumer protection, Car purchase, Foreign account, Receivables management, Pet purchase, Arbitration, Holiday apartment, Medication abroad, Delay, streaming, Rental flat, European Health Insurance Card, Used car, Cash limit, Europe, Ecommerce, Right, Drop shipping, debt collection, Online shop, Cross-border, Centre, Summer sale